Who We Are
UNTER.STORE is operated by Unter Berlin UG, registered in Germany. Our address is Berlin, Germany. Data controller contact: [email protected].
What Data We Collect
When You Order
Name, email address, shipping address, payment information (processed by Stripe — we never see or store full card numbers), order history, and any measurements or notes submitted with your order.
When You Browse
IP address, browser type, pages visited, time on site, referring URL. This is collected via cookies and analytics tools. See our Cookie Policy for full details.
When You Contact Us
Your name, email address, and the contents of your message.
When You Subscribe
Your email address and the date of subscription. Nothing else.
How We Use Your Data
- To process and fulfil your orders
- To send order confirmations, dispatch notifications, and tracking updates
- To respond to customer service enquiries
- To send marketing emails, if you've opted in (you can opt out any time)
- To improve our website and product offerings
- To comply with legal obligations under German and EU law
Legal Basis (GDPR)
We process your data under the following lawful bases:
- Contract performance — for order fulfilment
- Legitimate interests — for fraud prevention and website analytics
- Consent — for marketing emails and non-essential cookies
- Legal obligation — for tax records and compliance
Who We Share Data With
We share data only with third parties necessary to operate the business:
- Stripe — payment processing
- DHL / DPD / FedEx — shipping and delivery
- Mailchimp — email marketing (subscribers only)
- Google Analytics — anonymised website analytics
We never sell your data. We never will.
Data Retention
Order data is retained for 10 years as required by German tax law. Marketing data is retained until you unsubscribe. Analytics data is retained for 26 months.
Your Rights
Under GDPR, you have the right to: access your data, correct inaccurate data, request deletion, restrict processing, data portability, and object to processing. To exercise any of these rights, email [email protected]. We'll respond within 30 days.
Cookies
We use cookies. See our Cookie Policy for the full breakdown.
Changes to This Policy
We'll post changes here with an updated date. Material changes will be communicated by email to subscribers.
Contact
Questions about this policy: [email protected]